Customer Testimonials

🌟❤️ **AN ABSOLUTELY AMAZING EXPERIENCE WITH THE BILL LUKE TEMPE ALFA ROMEO SUPERSTARS!** ❤️🌟 I wanted to take a moment to recognize and express my sincere gratitude to three outstanding individuals at **Bill Luke Tempe Alfa Romeo: Dan, Collin, and Eric!** 🫶🏾👑 These gentlemen have gone above and beyond to make an incredibly stressful and frightening situation so much easier to navigate, and I cannot thank them enough for their professionalism, kindness, dedication, and exceptional customer service! ⭐️⭐️⭐️⭐️⭐️ I recently experienced a very frightening situation when my Alfa Romeo Stelvio unexpectedly shut down in the middle of 7 a.m. traffic. 😰🏎️💨It was an incredibly ... Read More

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Google - Nov 13, 2026

🌟❤️ **AN ABSOLUTELY AMAZING EXPERIENCE WITH THE BILL LUKE TEMPE ALFA ROMEO SUPERSTARS!** ❤️🌟 I wanted to take a moment to recognize and express my sincere gratitude to three outstanding individuals at **Bill Luke Tempe Alfa Romeo: Dan, Collin, and Eric!** 🫶🏾👑 These gentlemen have gone above and beyond to make an incredibly stressful and frightening situation so much easier to navigate, and I cannot thank them enough for their professionalism, kindness, dedication, and exceptional customer service! ⭐️⭐️⭐️⭐️⭐️ I recently experienced a very frightening situation when my Alfa Romeo Stelvio unexpectedly shut down in the middle of 7 a.m. traffic. 😰🏎️💨It was an incredibly overwhelming experience, and I had my vehicle towed to their dealership since I live in Tucson. I was absolutely frantic. I didn't know what had happened, what was wrong with my vehicle, or what steps needed to be taken next. From the moment my vehicle arrived, Dan and Collin kept me informed every step of the way. Their communication, patience, and willingness to answer my questions made such a tremendous difference. Dan, in particular, deserves special recognition for not only helping me understand the situation and the necessary next steps but also taking the time to reassure me when I was feeling overwhelmed. Sometimes it's not just about fixing a vehicle; it's about understanding that there's a person on the other end who is genuinely worried and needs a little reassurance. Dan did exactly that, and I will never forget it. ❤️ I also want to give Eric a HUGE shoutout! 👏🏾🔧 He took the time to thoroughly look over my vehicle and even sent me an incredible video showing his inspection and all the hard work he put into it. That level of transparency and communication speaks volumes about his dedication to his craft and his commitment to keeping customers informed. I genuinely appreciated being able to see the work being done rather than simply receiving an update. I understand that working in a dealership service department is not always easy. I'm sure the team encounters frustrated customers, complicated mechanical issues, and challenging situations on a daily basis. However, the way Dan, Collin, and Eric handled my situation truly reminded me what exceptional customer service should look like. They are knowledgeable, informative, patient, trustworthy, and clearly not afraid to take on a challenge! 💪🏽🏆 As an Alfa Romeo owner, I absolutely LOVE this brand! ❤️🇮🇹 And when something goes wrong with a vehicle you love and depend on, having a service team you can trust makes all the difference in the world. I am genuinely grateful that I chose to have my Stelvio brought to Bill Luke Tempe. What could have been an entirely miserable experience has instead turned into an experience that deserves recognition and praise. I also want to mention that my reviews have reached over **18,000 views**, so I know the importance of sharing positive experiences and recognizing businesses and employees who truly deserve it. I am more than happy to give this team a glowing review because outstanding service should never go unnoticed! 🌟📣 Honestly, I wish Tucson had an Alfa Romeo dealership staffed with individuals like Dan, Collin, Eric, and the many other Alfa Romeo superstars who share their dedication and passion for the brand. It would be an absolute dream! 🥹❤️ **Dan, Collin, and Eric: THANK YOU, THANK YOU, THANK YOU!** You have no idea how much your kindness, communication, hard work, and willingness to help have meant to me. You turned a very stressful situation into one where I felt heard, informed, and genuinely cared for as a customer. You are more than just employees doing a job. You are the reason customers remember a dealership for all the right reasons. Keep being amazing, keep doing what you do, and please know that your hard work does not go unnoticed! **You gentlemen are absolute ROCKSTARS and miracle workers!** ⭐️🏆❤️ With tremendous gratitude and appreciation, THANK YOU, BILL LUKE TEMPE ALFA ROMEO! 🇮🇹🚗❤️

Excellent customer service

(Translated by Google) Hector Quinto is an excellent salesperson! Friendly and gives good advice. He takes his time to explain and finds the best options based on your needs. Plus, he's bilingual! The place is very clean and has a good selection. The service was excellent, fast, and efficient. There wasn't a long wait like you often find at dealerships. Highly recommended. Ask for Hector Quinto. (Original) HECTOR QUINTO es un excelente vendedor! Amable y aconseja bien. Se toma su tiempo para explicar y ve las mejores opciones según tu necesidad. Además es bilingual! El lugar ... Read More

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Google - Nov 11, 2026

(Translated by Google) Hector Quinto is an excellent salesperson! Friendly and gives good advice. He takes his time to explain and finds the best options based on your needs. Plus, he's bilingual! The place is very clean and has a good selection. The service was excellent, fast, and efficient. There wasn't a long wait like you often find at dealerships. Highly recommended. Ask for Hector Quinto. (Original) HECTOR QUINTO es un excelente vendedor! Amable y aconseja bien. Se toma su tiempo para explicar y ve las mejores opciones según tu necesidad. Además es bilingual! El lugar es muy limpio y tiene variedad. La atención fue excelente, rápida y efectiva. No hubo micho tiempo de espera como suele ser en los dealers. Recomendado. Pregunten por HECTOR QUINTO

Great experience..

Awesome guy!

Bill Moorehouse was good help

Bill Moorehouse was of great help

Awesome customer service and Bill Moorehouse helped us a lot

James made my entire car buying experience sooo smooth and enjoyable! He genuinely went above and beyond to make sure I was getting exactly what I wanted and never made me feel pressured. He is truly one of the sweetest people, and I couldn’t have asked for a better experience. Thank you James!! Highly recommend working with him!

Recently had my Mercedes worked on. The service staff was awesome starting with Amber, she walked me through everything. Chris ordered my parts in a timely manner and Mike the technician fixed my vehicle to perfection. Thank you very much for the excellant service!!

Excellent service, Todd Navarro and Edward Garcia were awesome getting everything done for my family and me, we are very thankful.

Bill (not THE Bill Luke, I asked!) was knowledgeable and friendly. I came and test drove the car and bought it that day. Very little back and forth and I feel like I got a great deal, I appreciate him and the experience I had at Bill Luke. I purchased a used vehicle and I'm happy with the result.

Old school sleazy or miscommunication- you decide! Firstly their marketing and finance people were excellent! They gave a trade estimate by email. We went in and wanted to purchase. We were told they liked the trade. The issue is they lowered the trade by $2.5k but they didn’t tell us. It was only discovered when I read through the paperwork prior to signing. When I pointed it out, they played games, made excuses and eventually gave us the trade we needed to do the deal. Negotiations should be transparent but this material change was left up to me to ... Read More

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Google - Oct 31, 2026

Old school sleazy or miscommunication- you decide! Firstly their marketing and finance people were excellent! They gave a trade estimate by email. We went in and wanted to purchase. We were told they liked the trade. The issue is they lowered the trade by $2.5k but they didn’t tell us. It was only discovered when I read through the paperwork prior to signing. When I pointed it out, they played games, made excuses and eventually gave us the trade we needed to do the deal. Negotiations should be transparent but this material change was left up to me to discover… my 26th car from a dealer and from my experience they dealt in an underhanded way.

I have had a seamless pleasant experience with such an informative customer focused sales representative. Steven Brotherton had assisted me with my dream car and I am very grateful for his patience, understanding and knowledge provided.

A car dealer shopping experience was once compared to that of a dentist visit. My experience at Bill Luke Tempe was a complete departure from that cliché. Sales, finance, and the manager (KB) were all courteous and professional. When an issue with the car arose, I contacted the dealership, and Derek handled the situation promptly. This was quite a pain-free car buying experience.

I’m very disappointed with how my brake concerns were handled at Bill Luke Tempe Alfa Romeo. On May 8, I arranged work on my 2016 Jeep Cherokee through CJ, an internal advisor there at the time. I paid the technician directly $100 through Zelle for front-rotor resurfacing and an oil change. I was also told the rear pads and rotors were replaced following an issue with the brake lathe. The front brake noise continued immediately after pickup. I followed up repeatedly and was told the lathe was still broken. I later reported grinding and an intermittent jerking sensation. Getting clear answers and ... Read More

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Google - Oct 30, 2026

I’m very disappointed with how my brake concerns were handled at Bill Luke Tempe Alfa Romeo. On May 8, I arranged work on my 2016 Jeep Cherokee through CJ, an internal advisor there at the time. I paid the technician directly $100 through Zelle for front-rotor resurfacing and an oil change. I was also told the rear pads and rotors were replaced following an issue with the brake lathe. The front brake noise continued immediately after pickup. I followed up repeatedly and was told the lathe was still broken. I later reported grinding and an intermittent jerking sensation. Getting clear answers and follow-through on brake concerns should not have required so much chasing. I also have a documented multipoint inspection, but it lacks proper brake measurements and detailed notes explaining the findings. That paperwork did not provide a clear record of the brake condition or explain what needed correction. When I contacted the dealership, I was told this was an “in-house service,” rather than work through the dealership, and that I had already been refunded. To be clear, CJ refunded me personally from his own bank account. Bill Luke did not issue that refund. I have since gotten the brakes fixed, but receiving a personal refund and getting the repairs completed does not erase how this situation was handled. My complaint is about the incomplete documentation, poor communication, and lack of clear follow-through. I expected my brake concerns to be taken seriously and addressed professionally. This experience left me without confidence in returning ever. No accountability.

I’m very disappointed with how my brake concerns were handled at Bill Luke Tempe Alfa Romeo. On May 8, I arranged work on my 2016 Jeep Cherokee through CJ, an internal advisor there at the time. I paid the technician directly $100 through Zelle for front-rotor resurfacing and an oil change. I was also told the rear pads and rotors were replaced following an issue with the brake lathe. The front brake noise continued immediately after pickup. I followed up repeatedly and was told the lathe was still broken. I later reported grinding and an intermittent jerking sensation. Getting clear answers and ... Read More

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DealerRater - Oct 29, 2026

I’m very disappointed with how my brake concerns were handled at Bill Luke Tempe Alfa Romeo. On May 8, I arranged work on my 2016 Jeep Cherokee through CJ, an internal advisor there at the time. I paid the technician directly $100 through Zelle for front-rotor resurfacing and an oil change. I was also told the rear pads and rotors were replaced following an issue with the brake lathe. The front brake noise continued immediately after pickup. I followed up repeatedly and was told the lathe was still broken. I later reported grinding and an intermittent jerking sensation. Getting clear answers and follow-through on brake concerns should not have required so much chasing. I also have a documented multipoint inspection, but it lacks proper brake measurements and detailed notes explaining the findings. That paperwork did not provide a clear record of the brake condition or explain what needed correction. When I contacted the dealership, I was told this was an “in-house service,” rather than work through the dealership, and that I had already been refunded. To be clear, CJ refunded me personally from his own bank account. Bill Luke did not issue that refund. I have since gotten the brakes fixed, but receiving a personal refund and getting the repairs completed does not erase how this situation was handled. My complaint is about the incomplete documentation, poor communication, and lack of clear follow-through. I expected my brake concerns to be taken seriously and addressed professionally. This experience left me without confidence in returning ever. No accountability.

Read at DealerRater

Chandler was very easy going and fantastic to deal with. Communication was great and we would highly recommend Chandler.

My man James Stephens helped my wife and me purchase our new SUV. He was funny, kind, and made every step of the process smooth and easy. Thanks, James!

They've had a used car on their lot for a year, but they wouldn't reserve it for 48 hours, even though I offered a $1,500 deposit and would be paying for travel to Arizona to buy it. Update: I made the mistake of giving them my phone number, and a salesperson named Sarah has called and left a voicemail every day for more than a week. It's harassment. Never shop with these people.

I’ve purchased four Lexus vehicles in the past, but my experience here has been the absolute worst. If they hadn't had the exact vehicle I wanted, I never would have gone to this location—and honestly, I should have walked out. My initial sales rep was terrible, though my second rep was at least a decent human. Unfortunately, that's where the good experience ended. The finance department is shady and completely unprofessional. Three months later, I’ve been stuck dealing with their mistakes, culminating in them cancelling my new license plate and issuing my previous one back—... Read More

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Google - Oct 24, 2026

I’ve purchased four Lexus vehicles in the past, but my experience here has been the absolute worst. If they hadn't had the exact vehicle I wanted, I never would have gone to this location—and honestly, I should have walked out. My initial sales rep was terrible, though my second rep was at least a decent human. Unfortunately, that's where the good experience ended. The finance department is shady and completely unprofessional. Three months later, I’ve been stuck dealing with their mistakes, culminating in them cancelling my new license plate and issuing my previous one back—even though they kept my old plate. Trying to get a hold of an actual person is nearly impossible. Family-owned, but definitely not family-friendly. Avoid this place if you can.

We had a great experience buying my car here! A special shoutout to Steve who helped me through the whole process. I will definitely recommend this dealership, and Steve, to my friends and family!

My experience was awesome. The sales agent Jen Martinez was attentive and knowledgeable. She made the purchasing process smooth transition for I had a trade in. Answered all questions and for me personally, it was so nice to work with a female sales agent

They don’t answer there calls I was waiting on the phone for at least an hour and still didn’t answer left a voicemail and still didn’t answer don’t get your service done here!!

Hector was great. Knowable with no pressure sales. Great experience all the way around.

I have bought multiple cars from Bill Luke and their dealerships and almost now try and find cars from their dealership as I know it's a straightforward and honest transaction. A great find in the car industry, which I buy many cars can tell you many dealerships are ripoffs... Bill Luke does a great job. I bought a car after the test drive in maybe 30 minutes.

Todd was great to work with and made the whole transaction smooth without the normal pressure that comes with car buying.

First, I want to say this is a review of my service rep, Collin. He was fantastic. I had my annual oil change and two recalls on my Stelvio Quad. They got it done same day, which I appreciate. I had service engine, I love my car. I am glad service is only once a year.

Chandler, Rocky, Bre and the entire team treated me with dignity and respect.

Very Easy to do trade in and purchase new - in and out in a few hrs - top notch knowledgeable staff super professional

Steve Brotherton was great to work with and the rest of the team was very personable. Not your normal pushy sales and finance department.

Professional staff, and an excellent selection.

Our son purchased a car - the first by himself here in March. We planned to purchase him an extended warranty through our credit union but they talked us in to purchasing a Maintenace warranty for him as well. Unfortunately, his car was totaled 3 weeks ago. It has been a NIGHTMARE trying to cancel this warranty. I called and called. Onan finally called me back and said he would email the cancellation form. The form cannot be opened. I have emailed him FOUR times asking for form that can be opened and cannot get a response. In addition, I have ... Read More

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Google - Oct 2, 2026

Our son purchased a car - the first by himself here in March. We planned to purchase him an extended warranty through our credit union but they talked us in to purchasing a Maintenace warranty for him as well. Unfortunately, his car was totaled 3 weeks ago. It has been a NIGHTMARE trying to cancel this warranty. I called and called. Onan finally called me back and said he would email the cancellation form. The form cannot be opened. I have emailed him FOUR times asking for form that can be opened and cannot get a response. In addition, I have called 6 times this week, leaving a voice message each time. No one will call me back. My son is 20 and just wants a refund to help him purchase a new car. I can’t believe the lack of customer service. I’m so glad we didn’t purchase the extended warranty from them too - cancelling though outfit union was so easy. So disappointed they cannot respond to a customer for two weeks. If you price here, save yourself time, headache and money and purchase your warranties somewhere else.

Horrible service. Poor communication if you even get a response. Have to chase them down for answers and unfortunately they are the only Alpha Dealer in the state.

Hector was amazing and very polite and welcoming he did a great job on figuring out why exactly what we wanted and executed the opportunity to help us jump into a 2020 Alfa Romero.

We had the pleasure of working with Steve Brotherton. He was so amazing and patient with my daughter and all her car buying questions. I’ll be calling him when looking for my next vehicle 🙂

steve brotherton was amazing, very helpful and patient with us!!

Hector Quinto is amazing at his work very wise and very professional. If your looking for a vehicle ask for him he is the best !! 100% recommed!

James Stephens and Michael Felice made the process of buying my first Ram truck incredibly smooth and stress-free. They treated me with respect, professionalism, and genuine care throughout the entire experience, and I couldn’t be happier with how everything went. Thank you guys!

Bill was an absolute dream of a salesman. He was very informative and not pushy. The finance team actually was willing to negotiate and were very helpful. Bill Luke overall was a very good place to buy from and I loved that it was family friendly. I would definitely recommend.

Chandler and Me Hauserman was amazing. Very thorough and the overall experience with them was smooth and makes you want to come back.

Had a great experience at Bil Luke Tempe, Steven Bro helped us out on our car, great friendly service and made us feel very welcomed and at ease during our purchasing process. Excited for our new ride!

Chandler was great. There was no pressure to buy “right now.” Very pleased with the whole experience.

Steve Brotherton was excellent to deal with! Fast and efficient!!

Daniel Jordan was great at helping me, thank you!

Jay Nunez was great, friendly, low pressure, and knowledgeable. I felt comfortable the whole way through the process

Jay Núñez from Bill Luke Tempe , helped me out with my purchase . He made the process quick and easy and I really appreciate his help. I would recommend him to anyone.

Steve Bro was great to deal with. He made the buying experience less stressful. Thanks again

Great personality & customer service. Chandler is great guy and makes sure the customer gets what he/she needs. Great job and keep it up!!

Dan Jordon was a great salesman to help me with my purchase of my new to me Mazda CX 70

The service was exceptional. Everyone, especially Tina in the service department, was incredibly helpful and made the process of getting my car fixed a breeze.

Chandler the salesman and Eddie in finance were professional and polite. They both made the experience of buying our car easy and fun. There was no pressure and they answered all of our questions. You have a great team at Bill Luke Tempe! My thanks to Jessica for her assistance also.

VERY disappointed with this dealership. We were sold a car that not only needed an oil change immediately, but also the battery died shortly after. I have tried calling, leaving messages, no response. Not to mention how often we got pressured to get on their personal rates that the company banks commission on (which they ended up doing WITHOUT our knowledge) all kinds of insurance when we explained immediately we are NOT interested! Ended up spending $200 on a new battery and will have to drop another $100 on an oil change.

I had such a wonderful experience purchasing my dream car, a Jeep Wrangler, from Bill Luke Tempe! Steve Brotherton was absolutely amazing to work with. He was kind, genuine, patient, and just an all-around sweet guy. I’m so grateful I got to work with him and would highly recommend Steve to anyone looking for a vehicle! Every drive in this car has put a smile on my face. Now it’s time to go exploring! ❤️

Called on a Friday asking if I could get in to get my sunroof fixed, the lady on the phone told me if I got there around 2:30 they could fit it in, and when I show up I get told 10 seconds into our conversation that it won’t be done till Monday. Drove an hour to be told something I should have been told over the phone.

My boyfriend and purchased a jeep last month here and we paid cash and because our sales rep wasn't making a lot of money off us they defiantly had poor customer service. we got a dirty jeep with no gas in it we had to stop right after we left. Oh a one key. not even a free oil change. Also told us jeep had a recall but the one we bought was not affected. We did spend $26,000 and it was not a pleasant experience at all. in the last 6 years i have purchased 3 new vehicles and 1 used bought ... Read More

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Google - Aug 21, 2026

My boyfriend and purchased a jeep last month here and we paid cash and because our sales rep wasn't making a lot of money off us they defiantly had poor customer service. we got a dirty jeep with no gas in it we had to stop right after we left. Oh a one key. not even a free oil change. Also told us jeep had a recall but the one we bought was not affected. We did spend $26,000 and it was not a pleasant experience at all. in the last 6 years i have purchased 3 new vehicles and 1 used bought from 4 different dealerships. Mark Mazda in Scottsdale - by far best customer service and company to work with. The BIGGEST DISAPOINTMENT DEALERSHIP IS BILL LUKE TEMPE. I really hope we do not have any issues with the Jeep. The didn't even offer a free oil change. Do better Bill Luke

I purchased a car from this dealership a few months ago. The sales work and negotiation went smooth. But actual purchasing and paying for the car at the finance office was challenging! The finance manager keep pushing for getting a loan and buying all kind of warranties. So finally, I agreed to finance from their bank (Wells Fargo), and got one of their warranties! A couple of weeks later the car got hit and got totaled. The insurance company fully paid off the bank and got the car. But ever since then, 3 months ago I have been trying to cancel ... Read More

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Google - Aug 18, 2026

I purchased a car from this dealership a few months ago. The sales work and negotiation went smooth. But actual purchasing and paying for the car at the finance office was challenging! The finance manager keep pushing for getting a loan and buying all kind of warranties. So finally, I agreed to finance from their bank (Wells Fargo), and got one of their warranties! A couple of weeks later the car got hit and got totaled. The insurance company fully paid off the bank and got the car. But ever since then, 3 months ago I have been trying to cancel the warranty and get a refund since it was refundable. I have made multiple calls to this dealer and the Bank and they keep pointing and blaming each other. After the initial call and Email, this finance manager is not responding or returning my multiple calls. Very poor service after they sell you the car! So unprofessional! As other reviewers have also experienced, their warranties and post support are so disappointing and looks like scams.

I purchased a vehicle from Bill Luke Tempe and while the interaction in the store was ok, everything that came after had been awful. In the office we had discussed the finance term and with it being on a weekend what we were told did not align with the bank, The bank suggested to have the dealership make certain updates. I contacted the finanace person we worked with at BLT and was sent to voicemail, a few hours later I tried again and no answer. I then tried calling my salesman Bill, he immediately responded telling me to text him. ... Read More

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Google - Aug 8, 2026

I purchased a vehicle from Bill Luke Tempe and while the interaction in the store was ok, everything that came after had been awful. In the office we had discussed the finance term and with it being on a weekend what we were told did not align with the bank, The bank suggested to have the dealership make certain updates. I contacted the finanace person we worked with at BLT and was sent to voicemail, a few hours later I tried again and no answer. I then tried calling my salesman Bill, he immediately responded telling me to text him. I sent a text, he read it and did not respond. An hour and a half later I tried calling Bill again, he again said please text me (do you see where this is going?😂). I responded that I had sent him a text and had left voicemails with 2 individuals but had not heard back. He told me he was working a deal but would talk to finance guy, after that the first hurdle was cleared, the paperwork was corrected and things moved forward. Prior to purchasing the car, I had noted that the seat tilt lever was not working correctly, Bill told me that they had got it working, When we took delivery it was not working but Because the car was relatively new, it was still under the factory bumper-to-bumper, so I made an appointment with the manufacturer dealership. The dealership went over the issue and let me know that the battery was bad and that it would need to be replaced. I reached out to my salesman Bill, again to ask about the 15 day 500 mile warranty and what needed to be done to have the battery replaced. Bill read my message and did not respond, I followed up again via text later that day, he again read it and did not respond. I do not understand this approach from this individual and this dealership. A deal like this could be unwound over a battery, and most customers just want a response, As a salesman and as a dealership, why would you take that gamble, The lack of response is either lack of organization, laziness, or just the culture of the dealership. Based on other reviews, it’s difficult to tell….. When you buy a vehicle from Bill Luke they offer a $200 incentive if you refer someone and they also buy a car, why would I recommend friends or family to have the experience that I had. What if there was something more serious with the vehicle, if they are unwilling to replace the very basic various essential very cheap things that a car requires to run, what would they do with a situation when it’s something more expensive? Like most car dealerships this one offers a service contract for a fee, but if they won’t even honor what is required by state statute, why on earth would they honor the service products that they sell? Buyer beware, I typically go to other dealerships for vehicle purchases and don’t anticipate that I will be back to Bill Luke for future purchases based on this experience. For anyone curious I have had wonderful experiences at Tempe Kia, Ernhardt Toyota, big two Toyota, and Bell Lexus. All I will say is buyer beware for Bill Luke Tempe.

I received horrible service today! I took my car in and the service advisor immediately tried to push an alignment before they even looked at the car to see if it was needed. They made no attempt to pull up previous service records and recommended a lot of work that had already been done on my car which they would have known if they had bothered to pull up the service records. They tried to stick me with $4k of repairs much of which was done on a previous visit. If you like being upsold and paying for un needed/... Read More

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Google - Jul 28, 2026

I received horrible service today! I took my car in and the service advisor immediately tried to push an alignment before they even looked at the car to see if it was needed. They made no attempt to pull up previous service records and recommended a lot of work that had already been done on my car which they would have known if they had bothered to pull up the service records. They tried to stick me with $4k of repairs much of which was done on a previous visit. If you like being upsold and paying for un needed/previously service Bill Luke Alfa is the place for you! If not, go to literally any other dealership.

I cant believe I fell for it twice. I have been looking for an EV6 and reached out about an ad. I was told the vehicle was there and then when I drove there, they told me it was not on property but in route. I went out of town and they reached out that the vehicle was there. I did some back an forth leg work with them on pricing and warranty before going back. I literally have in an email, so in writing the price they would go down to if I paid cash. I even confirmed we ... Read More

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Google - Jul 16, 2026

I cant believe I fell for it twice. I have been looking for an EV6 and reached out about an ad. I was told the vehicle was there and then when I drove there, they told me it was not on property but in route. I went out of town and they reached out that the vehicle was there. I did some back an forth leg work with them on pricing and warranty before going back. I literally have in an email, so in writing the price they would go down to if I paid cash. I even confirmed we were talking about the exact same vehicle and when I got there to make the deal I was told it was 10k more. Showed them the email and I was told, "she must have fat fingered it" Well needless to say, I will never purchase from this place.

I went in as a single female with 2 kids, with not very good credit, but cash in my pocket I didn’t let on to. (They say never walk in and say I’m paying cash, so I didn’t) I wanted to see how they treated me and if they would work a good deal on the car I was looking at. Instead, I got horrible, Unhelpful. Unprofessional. Rude and somewhat disrespectful people looking down on me and my kids because of my not so hot credit score. In between waiting, I took my kids to dinner and came ... Read More

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Google - Jun 30, 2026

I went in as a single female with 2 kids, with not very good credit, but cash in my pocket I didn’t let on to. (They say never walk in and say I’m paying cash, so I didn’t) I wanted to see how they treated me and if they would work a good deal on the car I was looking at. Instead, I got horrible, Unhelpful. Unprofessional. Rude and somewhat disrespectful people looking down on me and my kids because of my not so hot credit score. In between waiting, I took my kids to dinner and came back an hour later to find they’d taken the car I was looking at away and dismissed me. So I walked away with the cash in my pocket which I’ll go spend at a car dealership that wants to help me and that won’t judge or dismiss me. They say you shouldn’t judge, but these people at this dealership did and they just lost out on a $35k cash purchase.

bad experiences trying to make an online purchase. these people will lie through their teeth. further, they won't allow you to arrange shipping. instead you have to use their shipping company at a cost of $2555, more than double the amount of several quotes I received. just read the one star reviews. you won't be able to get through them all. lol

I purchased a vehicle from Bill Luke Tempe and paid cash, expecting a straightforward experience. Unfortunately, my experience after the sale has been disappointing. Communication has been difficult, with multiple attempts required to get responses. I also encountered issues regarding the vehicle warranty. I was surprised to learn that the warranty was administered through a third-party company rather than directly through the company I paid, and I received conflicting information from the warranty provider and Bill Luke. As a customer, being caught in the middle of two companies providing different answers has been frustrating. To Bill Luke’s credit, they ... Read More

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Google - Jun 4, 2026

I purchased a vehicle from Bill Luke Tempe and paid cash, expecting a straightforward experience. Unfortunately, my experience after the sale has been disappointing. Communication has been difficult, with multiple attempts required to get responses. I also encountered issues regarding the vehicle warranty. I was surprised to learn that the warranty was administered through a third-party company rather than directly through the company I paid, and I received conflicting information from the warranty provider and Bill Luke. As a customer, being caught in the middle of two companies providing different answers has been frustrating. To Bill Luke’s credit, they eventually attempted to step in and assist, which I appreciate. However, the situation remains unresolved from my perspective, and the process has created unnecessary stress and confusion. When making a major purchase such as a vehicle, customers deserve clear communication, transparency regarding warranty coverage, and consistent information from all parties involved. Based on my experience, I cannot say that expectation was met. I hope this feedback encourages improvements for future customers.

Two weeks after purchasing the car, we are stuck outside of Sam’s Club because the alarm is going off and we cannot get it to stop. We call Bill Luke Tempe and are told that the manager Jay said there isn’t a way to disarm it and because it’s Sunday there is nobody to call. He also said this has never happened before and good luck. Crazy how we buy a car from them, we spend the extra money for the bells and whistles and then now when the anti lock is malfunctioning you have no way ... Read More

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Google - May 31, 2026

Two weeks after purchasing the car, we are stuck outside of Sam’s Club because the alarm is going off and we cannot get it to stop. We call Bill Luke Tempe and are told that the manager Jay said there isn’t a way to disarm it and because it’s Sunday there is nobody to call. He also said this has never happened before and good luck. Crazy how we buy a car from them, we spend the extra money for the bells and whistles and then now when the anti lock is malfunctioning you have no way to fix it? I’m very dissatisfied.

Brought my vehicle in for warranty service from out of town. While the service advisor was nice, communication was slow. When I was at the dealership, all of the employees had their faces in their phones and didn’t bother to even acknowledge I was there. When I picked up my car, it was the same, faces in phones. No one was at the receptionist desk. I waited and finally went to an office and asked who could help me with getting my car. I would not go back if there were another Alfa dealer but sadly I’m stuck ... Read More

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Google - May 24, 2026

Brought my vehicle in for warranty service from out of town. While the service advisor was nice, communication was slow. When I was at the dealership, all of the employees had their faces in their phones and didn’t bother to even acknowledge I was there. When I picked up my car, it was the same, faces in phones. No one was at the receptionist desk. I waited and finally went to an office and asked who could help me with getting my car. I would not go back if there were another Alfa dealer but sadly I’m stuck using Bill Luke.

Unresponsive after you purchase a vehicle from them, not the best look. I’ve emailed two people and waited days, still haven’t heard back. Emailed a third today.?

For years Bill Luke Tempe has sent me spam texts. I've tried to block them, I even called back the # to be on the do not call list. I receive texts from them like this: "Bill Luke Tempe here. It's time to upgrade from your 2021 S60 to a new Volvo" ...but I don't own a Volvo! Please stop Spamming the world.

Steve Brotherton Was extremely professional and polite. Had a wonderful and easy experience.. the only problem is 2 days later the brake pads were screeching the windshield wiper blades were all bad and the car was a quart low on oil If I were to buy a car again from here I would ask to go over before leaving I feel like they screwed me over the brake pads were 360 dollars for the front. We got the vehicle to have a safe car for roadtrips and I had to repair it before we left and only a few days after purchased 3/5 ... Read More

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Google - May 2, 2026

Steve Brotherton Was extremely professional and polite. Had a wonderful and easy experience.. the only problem is 2 days later the brake pads were screeching the windshield wiper blades were all bad and the car was a quart low on oil If I were to buy a car again from here I would ask to go over before leaving I feel like they screwed me over the brake pads were 360 dollars for the front. We got the vehicle to have a safe car for roadtrips and I had to repair it before we left and only a few days after purchased 3/5 stars at best and only cause of sales.

Would have been an otherwise excellent experience except within a month, the front pillar trim blew off on the freeway to reveal it was attached with tape underneath. This suggests a pre-existing issue that was not disclosed at the time of sale. We thought we would just take care of it ourselves and then had significant health issues crop up and didn’t report it until treatment was complete and we went into the service center to have something else repaired. We were quoted $600 to have this trim piece replaced. When we contacted the dealership to discuss and see if ... Read More

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Google - Apr 29, 2026

Would have been an otherwise excellent experience except within a month, the front pillar trim blew off on the freeway to reveal it was attached with tape underneath. This suggests a pre-existing issue that was not disclosed at the time of sale. We thought we would just take care of it ourselves and then had significant health issues crop up and didn’t report it until treatment was complete and we went into the service center to have something else repaired. We were quoted $600 to have this trim piece replaced. When we contacted the dealership to discuss and see if they would assist since it was not disclosed, there was little care or kindness from the sales manager. Disappointing because even the receptionist seemed to agree that it shouldn’t have happened. I understand that we waited to report it and that’s on us. But, their lack of care on even attempting to make anything right or understand how this could happen was extremely disappointing. We would appreciate the opportunity for the dealership to make this right.

I visited this dealer a couple of times to view a vehicle and was ready to buy this week. Paul the initial sales person I worked with was great and was not pushy (hence this having more than one star). I genuinely looked forward to working with Paul. However, the manager I dealt with was extremely off putting and immediately back tracked everything that had been agreed upon previously regarding the deal. I was willing to continue the discussion until the manager developed a “holier than thou” attitude for lack of a better word. It was very discouraging and I ... Read More

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Google - Apr 23, 2026

I visited this dealer a couple of times to view a vehicle and was ready to buy this week. Paul the initial sales person I worked with was great and was not pushy (hence this having more than one star). I genuinely looked forward to working with Paul. However, the manager I dealt with was extremely off putting and immediately back tracked everything that had been agreed upon previously regarding the deal. I was willing to continue the discussion until the manager developed a “holier than thou” attitude for lack of a better word. It was very discouraging and I do not feel comfortable spending thousands of dollars with someone that thinks I am less than them or stupid. This encounter led me to purchase the same vehicle (but a year newer and for $500 less) elsewhere.

When arrival to my appointment say me sorry your car sale 15 minutes ago

If you want to be treated with disrespect then this is the place to go. Don't fall for the 5 star reviews. Wife and I walked out of this place with shock and awe. Never have been disrespected by a salesman trying to earn our business til this place.

What a xxxx show. They sold me a LEMON described as a ‘buy back courtesy’ An uncertified Hyundai Santa Fe Hybrid. With a ‘tire sensor repaired fully’ turns out it was the entire sensor board which promptly went off on my home. First, they quoted me one price for my trade and the actual price of the vehicle then in Finance the numbers were different. Claiming a ‘tax savings’ which was not MY savings. I took the vehicle to my local Hyundai dealer where it spent a month being serviced. This car was lemon lawed according to my Hyundai dealer ... Read More

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DealerRater - Mar 7, 2026

What a xxxx show. They sold me a LEMON described as a ‘buy back courtesy’ An uncertified Hyundai Santa Fe Hybrid. With a ‘tire sensor repaired fully’ turns out it was the entire sensor board which promptly went off on my home. First, they quoted me one price for my trade and the actual price of the vehicle then in Finance the numbers were different. Claiming a ‘tax savings’ which was not MY savings. I took the vehicle to my local Hyundai dealer where it spent a month being serviced. This car was lemon lawed according to my Hyundai dealer and undisclosed to me by Bill Lukes at the time of sale. This prevents me from having the full Hyundai warranty. The car was never certified by a Hyundai dealer before being re-sold to me. And if I want it certified it will come out of my pocket. It took a week to get a manager to return my call and only after I sent an email detailing my experience. I called this manager every 30 minutes for a whole day and still no response. Totally unacceptable treatment of a customer. This was and is THE worst car dealer experience I have ever had. Do not trust these people.

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I purchased a 2024 GMC Denali from Bill Luke Alfa Romeo & Fiat on January 17, 2026. Two days later, on January 19, I returned because a wire came loose on my car and it needed to be repaired. I then drove the vehicle until February 13, when it broke down on the highway and left me stranded. At the time of purchase, the vehicle had approximately 23,700 miles on it, and I had driven it just over 600 miles before the breakdown occurred. When I brought the vehicle back, I initially believed the issue would be minor. I was first told by the tech repairs would ... Read More

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Google - Mar 3, 2026

I purchased a 2024 GMC Denali from Bill Luke Alfa Romeo & Fiat on January 17, 2026. Two days later, on January 19, I returned because a wire came loose on my car and it needed to be repaired. I then drove the vehicle until February 13, when it broke down on the highway and left me stranded. At the time of purchase, the vehicle had approximately 23,700 miles on it, and I had driven it just over 600 miles before the breakdown occurred. When I brought the vehicle back, I initially believed the issue would be minor. I was first told by the tech repairs would only take only a few days. However, the dealership ultimately had to send the vehicle to a Chevy/GMC dealer for further diagnosis. I was later informed that a required part would not arrive until April 27th- May 4th. Upon receiving that news, I went to the dealership in person to discuss my options. I was told verbatim by the supposed sales manager I spoke with KB that "We don't have to do anything because the bank has the money". I expressed that was a disappointing way to approach the situation, especially considering the vehicle had broken down almost immediately after purchase. I was told the matter would be discussed with management and that I would receive a follow-up call the next day — regardless of the outcome. That call never came. Instead, a service technician contacted me and said they would keep me updated as repairs progressed. Fortunately, the part became available sooner than expected, and after approximately two weeks, I was able to pick up my vehicle. While I appreciate that I was provided a rental and that members of the service team, particularly Shannon, were professional and helpful, my frustration lies in the dealership’s unwillingness to meaningfully engage in conversation about the broader situation. When I met with management, I was upset but remained respectful, and the conversation was respectful on both sides. When asked what would help, I shared what I hoped for and made it clear I was open to options. I was asked if I wanted to trade the vehicle in, to which I replied "At this point maybe", and asked what alternatives might exist. I was told I would receive a follow-up call... Which never happened. From the moment the vehicle broke down, the salesman I bought the car from advised me to take it directly to GMC because the vehicle was under warranty. However, I felt that since I had just purchased the vehicle from this dealership, it was reasonable to expect them to handle the issue directly. Even after repairs, I was told that in the future I should consider going straight to GMC if something similar happens. That response gives the impression that once the sale was completed, they didn't care. This situation is not about money. I am fortunate that I was not financially strained during this process. It is about principle and accountability. I made my first payment with my car in the shop with an ETA of 40+ days before I got it back. When a dealership states that its mission is to earn trust and build lasting relationships, situations like this are opportunities to demonstrate those values. Unfortunately, I did not feel that effort was made. For those considering a purchase, I would encourage you to carefully evaluate your options and choose a dealership that is prepared to stand fully behind its vehicles and its customers. Update: After Bill Luke’s response, I called to discuss but received no follow up, so I’ve stopped pursuing it at that time. On March 11, I went in to cancel my mechanical warranty within the 60 day window. I filled out the documentation prior and brought it in for the dealer signature that was required. Michael Felice assisted me and the visit took about 20 minutes. He was pleasant, so I trusted him to send the documents in as he said he would get it submitted same day. As of 3/18, the cancellation has not been submitted and I’m past my 60 day window. Now I’m working with Roadvantage to see if they will honor my initial cancellation request made on March 11th. This is another reason to avoid Bill Luke.

Such a sad place. Watch out as they take emails from the web when selling a car and then send unsolicited lowball offers. I emailed them to not spam me yet they have sent additional emails in VIOLATION OF THE LAW. FYI - Their offer was 20.5K and Carv*n* offered 24.6 and I ended up selling it for $26K. These are LOWBALLERS and they spam you. I do not even live in AZ!

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Jaime in service is the best and only reliable person who works at this dealership. They had my car for service when we realized it might just be time to trade in for a new car. I had picked out this car on their lot and had 5, yes 5, different salesmen reach out to me about the car. I said I wanted to come look at it first thing in the morning and was even texting with so many representatives on the way down there saying they would have it pulled up front. After an hour drive they tell us they ... Read More

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Google - Dec 31, 2025

Jaime in service is the best and only reliable person who works at this dealership. They had my car for service when we realized it might just be time to trade in for a new car. I had picked out this car on their lot and had 5, yes 5, different salesmen reach out to me about the car. I said I wanted to come look at it first thing in the morning and was even texting with so many representatives on the way down there saying they would have it pulled up front. After an hour drive they tell us they aren't actually selling this car and try to give me a different car not even comparable to what I was driving or looking for. Dealership full of unpleasant scam artists. Went right next door and had an amazing experience with a different dealership who I was HAPPY to give my money to after this awful experience here.

Saw a used truck for sale on their website and drove in from Payson to look at it. The truck was just what we wanted so we decided to buy it on the spot. The sales and finance experiences went very smoothly. We took the truck home and discovered the next day that the spare tire tool kit is missing. We assumed when they inspected and detailed the vehicle that they would have checked to make sure all parts were there. I have left multiple messages for our salesperson, sales manager and general manager and have not received a call ... Read More

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Google - Dec 30, 2025

Saw a used truck for sale on their website and drove in from Payson to look at it. The truck was just what we wanted so we decided to buy it on the spot. The sales and finance experiences went very smoothly. We took the truck home and discovered the next day that the spare tire tool kit is missing. We assumed when they inspected and detailed the vehicle that they would have checked to make sure all parts were there. I have left multiple messages for our salesperson, sales manager and general manager and have not received a call back from anyone. It feels like since the sale is done, they just don't care.

I purchased a 2023 Alfa Stelvio with 20k miles. The vehicle had 3 different brands of tires - Michelin, Pirelli, and Continental. This was OK per the dealership - enough said...

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Buyer beware - my vehicle has been great but the sales and service at this location are horrible. 4 total visits - each with a horror story to tell. When I purchased the vehicle, it had 3 different tires; Michelin, Pirelli, and Continental - the vehicle was 1 year old with 19k miles. Who does this? Bill Luke! When in for service; expect at least 1-2 weeks and the quick lube experience but at double the price.

BUYER BEWARE: I had a very poor experience with Bill Luke Tempe while attempting to purchase a used vehicle. Over the course of several weeks, I repeatedly tried to confirm whether I could arrange a pre-purchase inspection. The process was unnecessarily slow, and it was extremely difficult to get clear answers or coordinate logistics. It gave the impression that the dealership was reluctant to allow an inspection. After finally being told that a pre-purchase inspection would be permitted, the vehicle was unexpectedly transferred to another Bill Luke used car dealership about 30 minutes away and relisted at a price more than $5,000 ... Read More

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Google - Dec 18, 2025

BUYER BEWARE: I had a very poor experience with Bill Luke Tempe while attempting to purchase a used vehicle. Over the course of several weeks, I repeatedly tried to confirm whether I could arrange a pre-purchase inspection. The process was unnecessarily slow, and it was extremely difficult to get clear answers or coordinate logistics. It gave the impression that the dealership was reluctant to allow an inspection. After finally being told that a pre-purchase inspection would be permitted, the vehicle was unexpectedly transferred to another Bill Luke used car dealership about 30 minutes away and relisted at a price more than $5,000 higher the next day. I was never informed that this transfer was going to happen. Additionally, the dealer would not provide the AutoCheck report. This lack of transparency felt dishonest and suggested the dealership was more focused on maximizing profit than serving customers fairly. When I asked about the transfer, the sales representative, Noelani Enlow, stated that the transfer was “out of her control” and that she had “missed it.” The prior day, I called and a different saleswomen said the car had been “sold.” Funny that the salesperson was not interested in a sale at the same family-owned dealership 30 minutes away, perhaps they didn’t like the price they had dropped it to as it sat on their lot of 3 months! Regardless of intent, the outcome reflects poor communication, weak internal coordination, and a frustrating customer experience. Overall, this dealership wasted a significant amount of my time and demonstrated poor customer service and management practices. If a dealer is not straightforward about inspections or vehicle transfers, that is a serious red flag. I would not recommend working with Bill Luke Tempe based on my experience.

I have two Bill Luke Tempe complaints. I left a voice mail for Eric Luke and I googled Don L. Luke's phone number. Don L. Luke and I spoke on the phone for a few minutes and according him this is how they do business. I also spoke with another manager. This unpleasant behaviour is from the top down. My recommendation is to avoid Bill Like Tempe. One: Bill Luke Tempe salesperson Daniel Jordan told me they're a company with no mandatory hidden fees. As a customer no mandatory hidden fees are great! Unfortunately those I did't ... Read More

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Google - Dec 10, 2025

I have two Bill Luke Tempe complaints. I left a voice mail for Eric Luke and I googled Don L. Luke's phone number. Don L. Luke and I spoke on the phone for a few minutes and according him this is how they do business. I also spoke with another manager. This unpleasant behaviour is from the top down. My recommendation is to avoid Bill Like Tempe. One: Bill Luke Tempe salesperson Daniel Jordan told me they're a company with no mandatory hidden fees. As a customer no mandatory hidden fees are great! Unfortunately those I did't ask for them and I don't want them mandatory hidden fees are simply pre-printed on their sales forms so yes no mandatory "hidden fees". I felt like I was being treated deceptively unfair. Some regulatory agency should look into this no customer value added behaviour. TWO: On the third/final day of discussion, during the document signing process, Bill Luke Tempe Sales Person Daniel Jordan stated he's required to show the buyer the Carfax report. Just before us handing over money he casually slid the carfax report over asking for our signatures. The Carfax report stated the truck was involved in an accident and had a fire without airbag deployment. Three days earlier, during the test drive, I asked the "don't worry, relax, we're a hundred year old family company who does things correctly" Bill Luke Tempe Sales person Daniel Jordan if he had just smoked a cigarette? He said no. I then asked the questionably accurate Daniel Jordan if this was a previous smokers truck? Again he said no all the while the Carfax report stated this truck was involved in an accident and had a fire without airbag deployment. I looked at many similar Bill Luke trucks. Unless all the similar trucks we looked at also had these types of highly concerning Carfax reports we feel the price of the truck being sold to us didn't reflect the price they were asking. Especially for a truck involved in an accident/fire this truck was priced just like all the other similar make/model/trim/mileage trucks. During the test drive, just after my smoke related inquiry, zero information forthcoming sales person Daniel Jordan never once mentioned this truck had a fire incident. I strongly feel a lot of up front disclosure needed to occur a whole lot sooner with this truck. If I had known about the accident on day one I'd have simply looked at the other many similars trucks on the lot. Without a requirement to show a buyer the Carfax report during the signing process my wife and I would have fell victim to this unsavory sales tactic. If this was not discovered we would've paid a small fortune for a truck that was involved in an accident and had a fire without airbag deployment. Yes, I share responsibility. Yes, other than scent, no visibly noticeable accident/fire damage was observed. Yes, I should have asked for the carfax report earlier. Yes, for day two I paid for a 3rd party pre-purchase mechanical inspection. I would have never hired a 3rd party mechanic if accident disclosure was presented on day one. If I had know about the accident on day one I'd have never had to add and then remove a new truck to my insurance and also do all the necessary before and after personal banking. When asking the professional salesperson about smoke related questions on day one Daniel Jordan not informing me the customer about the accident is a betrayal. To me, Bill Luke Tempe Sales Person Daniel Jordan represents the exact reason most people dislike dealerships.

THEY DON’T CARE ABOUT YOU AFTER THE SALE!!! My husband and I both bought our vehicles in under 18 months from Bill Luke Tempe, but unfortunately being a 2 time customer means nothing! I refinanced my auto loan and went to the dealership in JULY to cancel the gap insurance on my original loan through the dealership. I signed the gap cancellation form and provided proof the loan was paid off. I confirmed with Luis In finance that he had everything he needed. Two months went by and I still had not received my refund. I tried calling and leaving messages, ... Read More

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Google - Oct 11, 2025

THEY DON’T CARE ABOUT YOU AFTER THE SALE!!! My husband and I both bought our vehicles in under 18 months from Bill Luke Tempe, but unfortunately being a 2 time customer means nothing! I refinanced my auto loan and went to the dealership in JULY to cancel the gap insurance on my original loan through the dealership. I signed the gap cancellation form and provided proof the loan was paid off. I confirmed with Luis In finance that he had everything he needed. Two months went by and I still had not received my refund. I tried calling and leaving messages, but no one called me back. In late September I went in again in person and spoke with Burnett, who is the finance manager, and he assured me he would call me within 30 minutes with an update. But he never called. I left him messages asking for information and he never called me back. I began to leave messages, expressing my frustration, and I finally got a call back asking me to resend the letter that my loan was paid off. It’s now October 11th, almost 3 months later, and I still have not received my refund. Nobody calls me back. Nobody follows up on anything and I will never buy a car from here AGAIN. I We’ll never recommend this dealership to anyone because of this absolutely horrific service I’ve received trying to get a refund on my unused gap insurance. I’ve spent way too much time, making phone calls and leaving messages and going in in person for this to not be resolved after three months.

Would not recommend. Assured we were getting ev tax credit just for sales rep rob turner to make a sale. Whole dealership dodging our calls and texts for weeks just to tell us it doesn’t qualify now.

I just bought a used vehicle at a fair price and I was treated well. However, I bought the SUV "as-is"! It had a Lojack alarm in it when I drove it and bought. Then the last document before I left was how would you like to purchase the alarm? What, I bought the SUV as is. But the paperwork says alarms are not included. Really? Show me, oh we used the wrong form, we should have used this form. Not only am I posting this review, I going to the BB next. Very unhappy with deception. Buyer’... Read More

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Google - Sep 23, 2025

I just bought a used vehicle at a fair price and I was treated well. However, I bought the SUV "as-is"! It had a Lojack alarm in it when I drove it and bought. Then the last document before I left was how would you like to purchase the alarm? What, I bought the SUV as is. But the paperwork says alarms are not included. Really? Show me, oh we used the wrong form, we should have used this form. Not only am I posting this review, I going to the BB next. Very unhappy with deception. Buyer’s Responsibility The buyer accepts the car in its current state, including all visible and hidden defects (unless the seller actively conceals or misrepresents something). It is up to the buyer to inspect the vehicle before purchase and possibly have a mechanic check it. Seller’s Obligation Even in an “AS-IS” sale, Arizona law prohibits fraud or misrepresentation. For example: A seller cannot roll back an odometer, lie about a salvage title, or conceal a known safety issue. If fraud is proven, the “AS-IS” disclaimer does not protect the seller. Oh wait it gets better... I purchased a vehicle from Bill Luke on September 22, 2025. As of Nov 12, I have not received my executed title or permanent license plates. On November 10, 2025, I visited the Arizona MVD to extend my temporary registration and was informed that your dealership has not filed the title or registration documents required to transfer ownership into my name. This failure is a violation of A.R.S. §28-2058(A), which requires a dealer to file all title and registration applications with the Arizona Department of Transportation within 15 calendar days of the date of sale. Your dealership’s inaction has placed me in violation of state law through no fault of my own and has caused unnecessary inconvenience and expense. I am requesting immediate corrective action, specifically that: Bill Luke immediately hand-walk the title and registration paperwork through the MVD for expedited processing; Bill Luke pay all expedited service fees, late penalties, and administrative costs resulting from the delay; and Provide written confirmation within 48 hours that my title and registration have been filed and are being processed for completion. In addition, I am seeking full reimbursement of the following amounts: $699.00 – dealer fee charged at purchase, which is unreasonable given the dealership’s failure to perform its basic statutory duty to file the title and registration; and $1.00 – paid to MVD for a three-day temporary plate extension necessitated solely by your dealership’s failure to act. I also note that I previously filed a complaint with your dealership regarding the removal of the vehicle’s alarm system after purchase. I am deeply concerned that this lack of compliance may be retaliatory in nature. Regardless of motive, your dealership’s conduct may constitute an unfair or deceptive business practice under A.R.S. §44-1522, subject to enforcement by the Arizona Attorney General. If I do not receive written confirmation and full reimbursement by November 15, 2025, I will file formal complaints with the Arizona Attorney General’s Office, and the ADOT Motor Vehicle Dealer Licensing Unit, and will consider additional remedies as permitted by law.

I had no problems qualifying for a 2022 Blazer, I have decent credit. Within the month the vehicle stopped locking. I couldn't take the car in because I had foot surgery right after the purchase. When I was finally steady on my feet the dealership said they wouldn't honor the warranty which was literally 6 days void. I was told I would have to pay an hourly charge to inspect what was wrong and that could take 2-3 days. I took it to Chapman Chevrolet, Tempe who inspected the car within a day and they found not one but two ... Read More

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Google - Sep 12, 2025

I had no problems qualifying for a 2022 Blazer, I have decent credit. Within the month the vehicle stopped locking. I couldn't take the car in because I had foot surgery right after the purchase. When I was finally steady on my feet the dealership said they wouldn't honor the warranty which was literally 6 days void. I was told I would have to pay an hourly charge to inspect what was wrong and that could take 2-3 days. I took it to Chapman Chevrolet, Tempe who inspected the car within a day and they found not one but two trackers in the vehicle. I was charged one base charge and given a free loaner car. When I contacted Alfa Romeo Bill Luke dealership they had no answers for me and told me they didn't put the trackers in the car. My car hadn't been to any other dealership. Don't use this dealership go to Chapman Chevrolet you won't be deceived.

I have always sang praises about this location. I’m super bummed because I’ve been ‘window shopping’ for an Alfa for so long and we finally said ‘let’s do it!’ But, upon arrival it felt like we were a bother because we didn’t have an appointment and it went downhill from there. Sorry to say you lost our business.

Send my wife in there for an oil change $600 later they told her that she needed a bunch of other stuff rotate the tires and one wiper blade they charge me almost $200. These guys are crooks.

Bill Luke Alpha Romeo Strikes Again. I originally purchased a vehicle from Bill Luke Tempe Alfa Romeo & FIAT and at that time found them to be misleading. Then in May of 2025 I took the vehicle in for service after speaking to the warranty company and was told the issue was covered. I used a dealership-provided rental car while my car was in for service. At that time, I was explicitly told the rental charges would be fully covered and handled by the dealership. Imagine my frustration when, reviewing my bank statement, three months later and discovered that a charge ... Read More

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Google - Aug 26, 2025

Bill Luke Alpha Romeo Strikes Again. I originally purchased a vehicle from Bill Luke Tempe Alfa Romeo & FIAT and at that time found them to be misleading. Then in May of 2025 I took the vehicle in for service after speaking to the warranty company and was told the issue was covered. I used a dealership-provided rental car while my car was in for service. At that time, I was explicitly told the rental charges would be fully covered and handled by the dealership. Imagine my frustration when, reviewing my bank statement, three months later and discovered that a charge had gone through anyway. When I contacted the service manager, his response was defensive, dismissive, and entirely unhelpful—“he could not do anything about it,” despite my pointing out that I was specifically told the issue was taken care of. This is the second time I’ve been misled by this dealership regarding issues related to my car purchase. It’s disappointing to be treated with such disregard after choosing them in good faith. I’m sharing this in hopes the dealership acknowledges the problem and addresses it properly—not just for me, but to honor their customers who expect integrity and respect.

If i could give no stars i would. do not work with this dealer. they will switch price on you and say they’re “making an exception to lower the price” back down for you then add on “fees”. i’ve attached screenshots below as proof. do not waste your time with this dealership. the other reviews back this up as well.

Shady company and shady managers. Buyer Beware. If you think your getting a great deal on one of the buy backs your not. Don’t be fooled by the low price. When you go to trade the car in you’ll end up learning the hard way that the car is worth almost nothing because it’s a buy back or branded title. Several people having issues with repairs on purchased cars and trucks and management does very little or nothing to help.

GM has no clue what he is doing.

I would not recommend Bill Luke Tempe under current management. I spoke with one 'sales person' on phone. When I arrived, met the person but was then switched to another very green sales person who knew nothing about trucks. Picked out the truck I liked then spent the next week going back and forth on a deal and trade. Finally arrived to do the trade (with family in tow) and was told it would be 6K less for my trade due to incorrect mileage even though I sent numberous photos of my trade and odometer that they requested to evaluate ... Read More

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Google - Aug 9, 2025

I would not recommend Bill Luke Tempe under current management. I spoke with one 'sales person' on phone. When I arrived, met the person but was then switched to another very green sales person who knew nothing about trucks. Picked out the truck I liked then spent the next week going back and forth on a deal and trade. Finally arrived to do the trade (with family in tow) and was told it would be 6K less for my trade due to incorrect mileage even though I sent numberous photos of my trade and odometer that they requested to evaluate my trade. The sales kid said well, we never looked at those photos. Not once did a sales manager ever step in or try to assist or attempt to work with me, even though there were many of them standing around. Me and my family had to walk through several of them to leave the facility and not one word was said. My time is far too valuable to set foot in Bill Luke's facility again. Beware. Thanks for reading.

⭐ 1 Star — Dual contracts, bait-and-switch, credit damage, and zero title transfer I am documenting my experience with Bill Luke Tempe – Alfa Romeo & Fiat, located at 7833 S Autoplex Loop, Tempe, AZ 85284, due to ongoing violations and unresolved misconduct involving my vehicle purchase and trade-in. On July 4, 2025, I traded in my 2017 GMC Acadia and left it at the dealership, then drove away in the BMW after signing a purchase agreement with Finance Manager Jeremy Caruthers, who told me I was approved through Global Lending Services. Jeremy was later let go, and my file was reassigned to Luis Martinez. On July 19, Luis Martinez ... Read More

Full review text opened.

Google - Aug 2, 2025

⭐ 1 Star — Dual contracts, bait-and-switch, credit damage, and zero title transfer I am documenting my experience with Bill Luke Tempe – Alfa Romeo & Fiat, located at 7833 S Autoplex Loop, Tempe, AZ 85284, due to ongoing violations and unresolved misconduct involving my vehicle purchase and trade-in. On July 4, 2025, I traded in my 2017 GMC Acadia and left it at the dealership, then drove away in the BMW after signing a purchase agreement with Finance Manager Jeremy Caruthers, who told me I was approved through Global Lending Services. Jeremy was later let go, and my file was reassigned to Luis Martinez. On July 19, Luis Martinez texted me confirming I had full approval through Global Lending Services. He stated I just needed to come in to re-sign because the interest rate I was approved for (7.44%) was lower than the original 8.99%. I returned to sign the second contract on July 23, believing the deal was complete. Derek Oyen(General Sales Manager) later (July 26th) claimed the dealership now needed W-2s for my co-signer(later found out to be the PRIMARY BUYER)—my retired mother, who was only intended to co-sign supportively. I was never told this would be required. Despite this, and then being passed off to Luis via email, I immediately replied to Luis’s request, stating I was happy to submit my own tax returns and business bank records. I received no further response. On July 31, Luis emailed me a vague message (which ive copied and pasted below): “Hi Imani, Sorry for the delayed response.After careful consideration,our dealership has decided not to proceed with the deal. We will have your trade ready pickup.What time can be here.We sincerely apologize for the inconvenience this may have caused you.” Meanwhile: My trade-in (2017 GMC Acadia, VIN: 1GKKNXLS3HZ160742) has still not been paid off Ally Financial has reported a 30-day late payment as of August 1 I have received 22 collection calls since July 11 I have recorded phone calls confirming what dealership staff told me throughout the process I attempted to file a Sold Notice with AZ MVD, but the system shows “No active title exists”, proving the dealership never transferred ownership My mother was listed as the primary applicant on one version of the contract without her consent Both contracts were under Global Lending Services—not Capital One The dealership then tried to switch the financing to 14.99% APR, a clear bait-and-switch General Sales Manager Derek Oyen has not responded to any of my formal requests for written confirmation or resolution after his message of "It looks like the last update on the approval was the 10th of July. I am trying to get to the bottom of this as soon as possible. I do apologize for the delay and I will see what I can come up with to rectify this. THank you, Derek". I have filed formal complaints with: Arizona Attorney General CFPB FTC BBB AZ DOT – Dealer Licensing Division I have retained: Signed contracts (7/4 and 7/23) Call recordings Text messages and emails AZ MVD screenshots Collection logs A full written timeline of events This is not a misunderstanding—it is a pattern of misrepresentation, contract manipulation, and failure to comply with basic consumer protection laws. I urge anyone considering this dealership to proceed with extreme caution. Regulatory action is pending. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!